FAQ’s
📌 ARE THESE PRODUCTS WATERPROOF?
Except for specific models noted otherwise on the product page, our Horonix products are designed to be water-resistant and safe for everyday use. Specific water resistance levels vary by model and are described in each product listing.
📌 DO YOU OFFER GUARANTEE ON YOUR PRODUCTS?
Yes! All Horonix products come with a 30-day Risk-Free Guarantee for returns or replacements, provided the conditions of our Return & Refund Policy are met. After the 30 days, eligible manufacturing defects may be covered under our Lifetime Replacement Warranty as detailed in our Warranty Policy.
📌 IS MY SMARTPHONE COMPATIBLE WITH HORONIX DEVICES?
Yes. Horonix devices are compatible with most modern Android and Apple devices. You may need to download the compatible app from your device’s app store for full functionality.
📌 CAN I MAKE CALLS WITH EVERY HORONIX SMART DEVICE?
Depending on the model, certain Horonix smart devices support Bluetooth calling. Please check the product page for specific capabilities, as not all models include this feature.
📌 CAN I REPLY TO SMS ON HORONIX SMART DEVICES?
You can read incoming SMS and app notifications on supported devices, but replying directly from the device may not be available on all models. Detailed feature lists are available on each product page.
📌 WILL MY WRIST FIT THE DEVICE?
Yes. Adjustable bands and sizing options are designed to fit a wide range of wrist sizes. Specific fit details are included in each product description.
📌 DO I NEED AN APP TO USE HORONIX DEVICES?
Yes. Most Horonix smart devices require a companion app to enable full device functionality. App names and installation instructions are provided with your device or in the product description.
📌 HOW LONG DOES IT TAKE TO FULLY CHARGE MY DEVICE?
Most Horonix smart devices reach a full charge within 2–3 hours, depending on the model.
📌 HOW LONG DOES SHIPPING TAKE?
Orders are usually processed within 1 business day after purchase. Delivery typically takes an additional 3–5 business days via standard shipping.
📌 DO HORONIX DEVICES COME WITH ACCESSORIES?
Yes. All Horonix devices include necessary accessories such as charging cables and instruction materials unless otherwise noted.
📌 CAN THESE DEVICES CHARGE WIRELESSLY?
Most Horonix devices charge via the included cable. Wireless charging may be available on select models—see the product page for details.
📌 DO THESE DEVICES SUPPORT GPS?
Some models support GPS, while others do not. GPS availability is listed on each product’s feature section.
❓ HAVE OTHER QUESTIONS?
If your question isn’t answered here, feel free to reach out to our support team at support@horonix.com — we’ll be happy to help!
🤝 Experience & Support
We strive to provide clear information and trusted support — if you’re experiencing any issues, please check our Troubleshooting Guides or reach out to support.
Your satisfaction and confidence in Horonix products are our priorities.